Fiskars Benelux

Customer Service Representative M/F - Rotterdam

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Active since 18-06-2018 Job category Sales - Office Staff / Telesale...
Location Rotterdam Level Mid-Senior level
Educational level Bachelor / Graduate Employment type Fixed term contract with option...
Hours 40 - 0 Salary -

Customer Service Representative (Dutch & English)


The Customer Service Representative supports our (Key) Account Managers and is responsible for the daily commercial customer service activities and sales operations of Fiskars to our customers. The role is a typical “spider-in-the-web” job with responsibilities in building and maintaining relations with customers, (key) account managers, marketing, distribution centra and our headquarters in Finland on a commercial and operational level. The Customer Service Representative is part of the Customer Service Team, located in Rotterdam and works closely together with and supports the (Key) Account Managers of Fiskars

Tasks and responsibilities

  • Processing of (web)orders, questions, requests and order proposals
  • Supporting of the (Key) Account Managers
  • Handling of returns and complaints
  • Improving procedures and ways of working
  • All common administrative tasks and back up within the Customer Service team
  • Has the challenge to exceed the expectations of the customers to bind them even more to our Fiskars brand
  • Makes decisions and sets priorities for an optimal progression
  • Manages autonomic the customer files

What we’re looking for in YOU!

  • MBO(+)/HBO level of professional and intellectual ability
  • Good computer experience of Windows, MS-office
  • Experience with ERP systems (SAP ERP) is a pre
  • Affinity with IT and EDI connections
  • Fluent in Dutch and English
  • Additional languages such as German, Spanish, Italian and/or French is highly preferred
  • 2-5 years of similar work experience in an international company
  • Customer- and service minded, structured and precise
  • Flexible and commercial mindset, Team player
  • Adaptability and empathy for working with other cultures
  • Proactive, result driven with a strong focus on solutions

Are you our ideal candidate?

Our ideal candidate is able to maneuver within an internationally orientated working environment with sufficient room for own initiatives. You are able to convert customer needs into commercial success.

Curious to learn more, then apply now …

More information
This listing is a full-time job

Job category Sales - Office Staff / Telesales / Call Centre
Industry / Industries Fast Moving Consumer Goods
Region Netherlands

Contact information

Name Eva Hoekstra